Returns and refunds as well as exchange possible only if the item does not fit you because of our fault (e. g. didn’t use your measurements).
If you want to return item because of measurements fault, you have to write us in 24 hours after getting it and ship it in new box in 3 days at the same condition as received and provide international tracking number of courier shipping service ONLY. You will get 100% refund (without extra cost) on order’s price only when it will be delivered to us the same condition.

Unfortunately we had cases when customers visited Comic Con with our items, made photo shoots and then asked to return items and get full refund because they (do not like them). That’s why we give such small time for contacting.

If you want to return item because you don’t need it now you have to write us in 24 hours after getting it, and if we agreed get it back and make refund you have to ship it in new box in 3 days at the same condition as received and provide international tracking number of courier shipping service ONLY. You will get refund only when it will be delivered to us the same condition. Refund rate is between 40%-50%.

Shipping back fee and tax to China is responsible and paid by buyer.
Additional charge is not refundable.
If you send it via regular shipping service we cannot make refund to you anymore.

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